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Front Desk Clerk

Front Desk Clerk

Scope of the Position

Front Desk Clerk main goal is to provide our clients with outstanding customer service and support. A Front Desk Clerk will perform a range of duties including answering phone calls, take reservation, and maintaining the office budget. As the ‘face’ of Nch’Kay, the successful candidate will be presentable and friendly, with outstanding people’s skills. The candidate should have a talent for multi-tasking, with excellent communication and organizational skills.

The hourly wage is $24.08

A. Duties, Responsibilities, Authority and Accountabilities 

  • Customer Service to incoming, outgoing and in-house guests. 
  • Checking guests in and out of the RV Park thru the Property Management System.
  • Take reservations, cancellations, confirmations and registrations based on guest requests.
  • Handling payments by credit cards, debit cards and cash. 
  • Balancing credit cards and cash to the Property Management System.
  • Printing required reports to cash out after shift and management reports as required.
  • Ensuring the cash float used is kept with the proper amount of bills and change for the next shift.
  • Adjusting reservations as the guests require while ensuring the operations receives the maximum payments for use of the guest sites.
  • Checking and responding to emails from guests with information and/or details of their reservations.
  • Answering questions on the RV Park, the local attractions, and general information that the guests may require.
  • Working with other staff as required in a friendly and respectful manner on any matters that overlap or are required in the day-to-day operations.
  • Report Manager immediately about any unusual events, accidents and security issues.

B. Other

  • Perform other duties as required.

C. Reporting Responsibilities and Authorities from Supervisor

  • Reports to General Manager

D. Knowledge, Skills, and Experience

  • High school diploma or relevant qualification.
  • A minimum of 1 years of proven experience in a similar role.
  • Good understanding of office administration and basic bookkeeping practices.
  • Superb written and verbal communication skills.
  • Good organizational and time-management skills.
  • Strong team player with solid communication skills.
  • High levels of integrity and ability to handle confidential information.
  • Ability to work independently within established guidelines and procedures and as a member of a team.
  • Willingness to be flexible and adaptable to changing priorities.
  • Strong multi-tasking and organization skills.
  • Ability to set and manage priorities to meet deadlines.
  • Strong people skills and the ability to interact with colleagues and senior management to maintain quality.
  • Proficient in MS Office software (Excel, Word and Outlook).
  • Experience with credit cards and cash handling is an asset.
  • Experience working with First Nations an asset.

E. Special Requirements

  • Willing to work additional hours as required.
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