Nch’kaỷ Development Corporation (NDC) was established in 2018 as the economic development arm of the Squamish Nation – Skwxwú7mesh Úxwumixw. Nch’kaỷ’s mandate is to develop, manage and own the active businesses of the Nation and was created to allow for the separation of business and politics within the Squamish Nation. Our mission is to generate wealth and create prosperity from economic opportunities for current and future generations of the Squamish Nation. This role is offered to members first and the broader community if an appropriate application is unavailable. This position will mainly work out of our Capilano River RV Park, 295 Tomahawk Ave., West Vancouver, BC V7P 1C5.

Position Status

This is a casual contract position.

Scope of the Position

We are looking for a Front Desk Clerk to provide our clients with outstanding customer service and support. A Front Desk Clerk will perform a range of duties including answering phone calls, take reservation, and maintaining the office budget. As the ‘face’ of Nch’Kay, the successful candidate will be presentable and friendly, with outstanding people’s skills. The candidate should have a talent for multi-tasking, with excellent communication and organizational skills.

Duties, Responsibilities, Authority and Accountabilities

• Customer Service to incoming, outgoing and in-house guests.
• Checking guests in and out of the RV Park thru the Property Management System.
• Take reservations, cancellations, confirmations and registrations based on guest requests.
• Handling payments by credit cards, debit cards and cash.
• Balancing credit cards and cash to the Property Management System.
• Printing required reports to cash out after shift and management reports as required.
• Ensuring the cash float used is kept with the proper amount of bills and change for the next shift.
• Adjusting reservations as the guests require while ensuring the operations receives the maximum payments for use of the guest sites.
• Checking and responding to emails from guests with information and/or details of their reservations.
• Answering questions on the RV Park, the local attractions, and general information that the guests may require.
• Working with other staff as required in a friendly and respectful manner on any matters that overlap or are required in the day-to-day operations.
• Report Manager immediately about any unusual events, accidents, and security issues.

Other

• Perform other duties as required.

Reporting Responsibilities and Authorities from Supervisor

• Reports to General Manager.

Position Requirements

• Must be fluent in English.
• High school diploma or relevant qualification.
• A minimum of 1 year of proven experience in a similar role.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Good organizational and time-management skills.
• Strong team player with solid communication skills.
• High levels of integrity and ability to handle confidential information.
• Ability to work independently within established guidelines and procedures and as a member of a team.
• Willingness to be flexible and adaptable to changing priorities.
• Strong multi-tasking and organization skills.
• Ability to set and manage priorities to meet deadlines.
• Strong people skills and the ability to interact with colleagues and senior management to maintain quality.
• Proficient in MS Office software (Excel, Word, and Outlook).
• Experience with credit cards and cash handling is an asset.
• Experience working with First Nations is an asset.
• Providing three (3) business references is an asset. Valid references must be a direct supervisor who is familiar with the applicant’s work.
• Must be flexible of schedule (days/evenings and weekends) and cannot switch to Monday to Friday day shift.

If you are looking for a dynamic work environment, competitive employment conditions, and an opportunity to test your abilities, we invite you to blend your talent with our incredible team. We are open to receiving applications from qualified candidates even if they don’t completely match the required qualifications; we look for people interested and willing to commit to Nch’kaý to learn and develop into this role.

We’re committed to an equitable team member experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique.

Thank you in advance to those that apply. We appreciate your interest. Only the most suitable will be contacted for an interview.