Wage: $25.68/hour

Nch’kaỷ Development Corporation (NDC) was established in 2018 as the economic development arm of the Squamish Nation – Skwxwú7mesh Úxwumixw. Nch’kaỷ’s mandate is to develop, manage and own the active businesses of the Nation and was created to allow for the separation of business and politics within the Squamish Nation. Our mission is to generate wealth and create prosperity from economic opportunities for current and future generations of the Squamish Nation. This role is offered to members first and the broader community if an appropriate application is unavailable. This position will mainly work out of our Capilano River RV Park, 295 Tomahawk Ave., West Vancouver, BC V7P 1C5.

JOINING OUR TEAM

The Front Desk Clerk is a Seasonal Term position from May-October based at Capilano River RV Park in West Vancouver, BC on the traditional, ancestral, and unceded territory of the Sḵw̱xwú7mesh (Squamish) Nation and its people. You will be working towards generating wealth and prosperity for the people of the Squamish Nation.

We are looking for Team Members who align with our values, Squamish Nation values – Úxwumixw (Community), Sté lmexw (Collective), Nexwníw (Pride), Wená xws (Empowerment, Respecting Others), Siyám̓ in (Leadership, Everyone has a role to play), Snew̓ íyelh (Culture, Tradition, Resilience, Foundation, Teachings, Knowledge).

Scope of the Position

We are looking for a Front Desk Clerk to provide our clients with outstanding customer service and support. A Front Desk Clerk will perform a range of duties including answering phone calls, take reservation, and maintaining the office budget. As the ‘face’ of Nch’Kay, the successful candidate will be presentable and friendly, with outstanding people’s skills. The candidate should have a talent for multi-tasking, with excellent communication and organizational skills.

Duties, Responsibilities, Authority and Accountabilities

• Customer Service to incoming, outgoing and in-house guests.
• Checking guests in and out of the RV Park thru the Property Management System.
• Take reservations, cancellations, confirmations and registrations based on guest requests.
• Handling payments by credit cards, debit cards and cash. 
• Balancing credit cards and cash to the Property Management System.
• Printing required reports to cash out after shift and management reports as required.
• Ensuring the cash float used is kept with the proper amount of bills and change for the next shift.
• Adjusting reservations as the guests require while ensuring the operations receives the maximum payments for use of the guest sites.
• Checking and responding to emails from guests with information and/or details of their reservations.
• Answering questions on the RV Park, the local attractions, and general information that the guests may require.
• Working with other staff as required in a friendly and respectful manner on any matters that overlap or are required in the day-to-day operations.
• Report Manager immediately about any unusual events, accidents, and security issues.

Other

• Perform other duties as required.

Reporting Responsibilities and Authorities from Supervisor

• Reports to the General Manager.

Position Requirements

• Must be fluent in English.
• High school diploma or relevant qualification.
• A minimum of 1 year of proven experience in a similar role.
• Previous work experience as a front desk representative is an asset.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Good organizational and time-management skills.
• Strong team player with solid communication skills.
• High levels of integrity and ability to handle confidential information.
• Ability to work independently within established guidelines and procedures and as a member of a team.
• Willingness to be flexible and adaptable to changing priorities.
• Strong multi-tasking and organization skills.
• Ability to set and manage priorities to meet deadlines.
•  Strong people skills and the ability to interact with colleagues and senior management to maintain quality.
• Proficient in MS Office software (Excel, Word, and Outlook).
• Experience with credit cards and cash handling is an asset.
• Experience working with First Nations is an asset.
• Providing three (3) business references is an asset. Valid references must be a direct supervisor who is familiar with the applicant’s work.
• Must be flexible of schedule (days/evenings and weekends) and cannot switch to Monday to Friday day shift.

Doing business the Sḵwx̱wú7mesh way, on unceded Sḵwx̱wú7mesh territory.